Director of User Experience
at Constant Contact in Waltham, MA
Constant Contact, Inc. helps small businesses, associations, and nonprofits connect with their customers, clients, and members. Launched in 1998, Constant Contact® champions the needs of small organizations and provides them with an easy and affordable way to build successful, lasting customer relationships. Constant Contact’s leading email marketing and survey products—supported by our expert personal coaching and service—help all types of small businesses and organizations create professional-looking email newsletters and insightful online surveys, and begin a dialogue with their customers. Today, more than 250,000 customers worldwide trust Constant Contact to help them connect with their audience.
Headquartered in Waltham, Mass., Constant Contact was ranked 628th on the Inc. 5000 list of the fastest-growing private companies in the United States in 2007. Constant Contact was also named the 14th fastest growing company on the Deloitte Technology Fast 50 for New England list, and the 7th fastest growing private company in Massachusetts by the Boston Business Journal.
POSITION SUMMARY:
Constant Contact is looking for an Interaction Design Director that can lead, manage and mentor an Interactive Design team, partner with the Visual Design team and become an integral part of a highly collaborative and very talented UX group. This is a perfect opportunity for a team player, to turn your vision into reality with immediate impact on over 400,000 small business customers who rely on our market leading SaaS applications to help their business thrive.
Working collaboratively with product managers, developers and executives, the UX team delivers business critical Saas solutions and establishes/documents and evangelizes UCD best practices throughout our applications and across the organization.
Closely aligned with both the Marketing and Customer Experience teams, the UX team turns data driven insights into interaction solutions, with a focus on trial-to-paying, cross-selling and retention.
Simplicity and ease-of-use are paramount in the design of our applications. So, the Director should be passionate about delivering user experiences that are intuitive, instructional and focused on essential tasks, while providing discoverable richness for more advanced users.
POSITION DESCRIPTION:
* Responsible for interactive user experience across all customer facing SaaS applications.
* Drive efforts around overall product simplification and usability.
* Manage a team of Interaction Designers that will develop the user experience architecture and serve as the experts on key design projects across the company’s applications.
* Scoping, forecasting, tracking, and delegating across simultaneous projects, in an agile development environment.
* Facilitate and direct the definition of design standards, patterns and components to be used by Product Management and Product Development.
* Design a cross-product experience, enabling users to easily learn about, use and purchase multiple applications.
* Responsible for managing and recruiting a team of interactive design experts and usability research experts.
* Coordinate, align and balance internal processes and workloads between interaction designers visual designers/developers and UI copy writers.
* Responsible for working in tight partnership with Product Management and Product Development.
* Deep understanding of how prototyping and customer research meet complex and varied requirements within tight development windows.
POSITION REQUIREMENTS:
* 10+ years of significant track record in defining and delivering great online user experiences.
* Degree in Human Factors, HCI, Visual Arts or related area.
* Solid understanding of the interaction potential of Web Graphics and Web Design, HTML, CSS, JavaScript, and Ajax interaction potential.
* Familiarity with Wireframing tools such as Balsamiq or others.
* Background in Social Media, Ecom or other Saas apps.
* Experience managing teams of UX and UI designers.
* Extensive experience designing web applications.
* Excellent command of: user experience methods, design principles, problem-framing skills.
* Demonstrated ability to paint a vision for design and deliver on it, and success in driving change in a matrixed environment.
* Proven track record in inspiring others to get behind a vision.
* Excellent verbal and written communication skills.
* Executive presence – make a strong first impression; active listening skills; the ability to win the respect of others; assertive; politically savvy; willingness to take direction; negotiation and influencing skills.
* Strong leadership skills; the ability to identify, hire, develop, retain the most talented people while inspiring them to high performance.
* A methodical and pragmatic problem-solver who inspires confidence and trust with internal customers and staff; strong collaborator.
* Out-of-the-box thinker who can challenge the status quo while setting and achieving goals.
* Motivation, drive, ambition, customer focus, enthusiasm and tenacity.
* Experience with mobile design a plus.
Constant Contact offers a competitive compensation package that includes base salary and stock options. Our benefit package is comprehensive and includes Medical Insurance; Dental Insurance; Vision Insurance; 401(K); 529 College Savings Plan; Flexible Spending Accounts; Paid Vacation/Holidays; Short Term Disability; Long Term Disability; Tuition Reimbursement; and, an exciting Stock Option Plan!
If you desire to make a difference, are committed to bringing the highest quality of service to our customers and are looking for a “once in a lifetime” opportunity, please send your resume and salary requirements for consideration.
HOW TO APPLY:
Please apply online at https://home.eease.com/recruit/?id=146914