Full-time UX Researcher

at Red Oak Technologies in San Francisco

Job Overview

Our Client seeks a passionate, team-oriented Senior User Experience Researcher to join its User Experience team. The position spans a broad range of skills and disciplines, from contributing to the strategic planning and roadmap for the digital experience at one end to researching and testing solutions that can significant improve the customer experience.
The Senior User Experience Researcher will innovate research methods and lead studies to develop a deeper understanding of our customers and drive customer thinking and business vision. This Researcher will closely collaborate with team members to drive design solutions that improve and enhance customer engagement with the brands through the websites, stores, apps and tools for our customers and stores. This Researcher will be the part of the UX Research team who are the go-to customer SMEs.This is a great opportunity to transform digital shopping experiences and help shape the future of shopping.

Essential Functions
Help teams understand customer needs, pain points, attitudes, and behaviors through thoughtful and actionable research that can informing both tactical and strategic efforts
Conduct quick user studies but also go beyond to undertake generative research that draws out implicit knowledge and connects the dots
Be an effective presenter, communicator, and influencer who can bring the voice of the customer to life
Quickly synthesize qualitative and quantitative data to develop a better understanding of our customers, give insight into business/user value, and identify potential customer and business risks
Invent new and adapt existing research practices to deliver the insights and knowledge that help teams stay on track and customer focused
Effectively collaborate and partner closely with teams and stakeholders
Champion user research throughout the company and contribute to making it an essential process for improvement and innovation
Serve as a subject matter expert on our customers behaviors, needs, and values

Education/Experience Qualifications:
Masters in Social Psychology, Cognitive Psychology, Anthropology, Human-Computer Interaction, or related discipline
3+ years of experience designing and executing UX research projects that generate actionable recommendations and insights
Sound mastery of qualitative and quantitative methods with the ability to quickly scope a project and determine the right method to get the insights and data teams need
Experience with data analysis through triangulation of a variety of qualitative and quantitative sources
Experience with lab observation/logging tools such as Morae
Experience with online remote research tools, such as usertesting.com
Experience with customer-facing websites and mobile applications. Online retail research experience a plus
Communication Skills
Excellent communication and story-telling skills; with fluency in inspiring teams to improve the customer experience

Other Skills
Strong, analytical problem solving, decision-making, and leadership skills
Ability to manage and prioritize multiple projects, adapt to changing priorities, and work in a fast-paced environment. Lean/agile process experience a plus.
Company Profile
As the fastest growing part of business, we are achieving record sales and broadening our workforce. With offices in New York and San Francisco, we are the best of all worlds. The entrepreneurial thinking of a Web business complements the stability and supp


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Published on 11-04-2017