Full-time User Experience Designer

at Westfield Insurance in Westfield Center, OH

BUILD YOUR FUTURE...WHILE PROTECTING THEIRS.

You will be challenged. Rewarded. And valued for your unique experience, background and perspective.

Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield Insurance, you will quickly learn that protecting our customer’s future by delivering on our promise to help restore lives and rebuild businesses when the unexpected happens is at the heart of what we do. Building relationships and caring about people has been part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, know how to elevate an idea and can innovate and seek opportunity in a changing world.

User Experience Designer Job Summary

Salary Range: 78,729 - 90,537 - 102,347

The User Experience Designer 2 (UX), working under minimal guidance and little-to-no oversight, actively advocates the development and optimization of user-centered solutions aimed at differentiating Westfield’s value proposition over its competition. UX Designers 2 work on medium-to-large assignments in terms of size and complexity. A UX Designer 2 is focused on discovering user-centric perspectives and incorporating them into solution designs, advocating these perspectives with business stakeholders and other IT functional areas, and acumen in business/insurance/finance and/or technology/systems. This role utilizes a variety of tools and techniques: user research, user-centered solution design, information architecture, and design validation.

Essential Functions (primary functions and/or reasons the job exists in order of importance)
1. Working under minimal guidance and little-to-no oversight, actively advocates the development and optimization of user-centered solutions aimed at differentiating Westfield’s value proposition over its competition.
2. Works on medium-to-large assignments in terms of size and complexity.
3. Acts as a liaison between technical and business partners throughout all of these functions.
4. Discovers user-centric perspectives and incorporates them into solution designs, advocating these perspectives with business stakeholders and other IT functional areas. Utilizes the following variety of tools and techniques to accomplish this work:

• User research:
o Plans, coordinates, and executes user research activities.
o Compiles and analyzes both quantitative and qualitative data from users aimed at informing solution design, understanding user behaviors and their underlying motivators, and revealing options for system/process improvements.
o Analyzes user behaviors, needs, and motivations through observation techniques, task analysis, and other feedback methodologies.
o Assesses the effectiveness and adoption of an existing solution or process.
• User-centered solution design:
o Creates and/or optimizes designs for a solution or process based on user perspectives, design best practices, and/or business requirements.
o Produces artifacts that effectively communicate designs to business stakeholders and development teams.
o Actively facilitates and/or participates in an iterative design review process.
o Assesses the effectiveness and adoption of an existing solution or process.
• Information Architecture:
o Defines structural components and information organization for systems based on user perspectives and best practices.
o Produces artifacts that effectively communicate this architecture to business stakeholders and development teams.
o Actively facilitates and/or participates in an iterative information architecture review process.
• Design validation:
o Plans, coordinates, and conducts usability testing sessions and other methods for obtaining relevant feedback from users.
o Conducts heuristic reviews of a solution based on acknowledged best practices in usability.
o Compiles, analyzes and communicates findings and recommendations based on these activities.

Desired Qualifications/Experience/Certification/Education (in order of importance)
1. 3 to 7 years of experience in User Experience including a user-centric mindset.
2. Demonstrated experience providing advice and consultation to peers and stakeholders.
3. Demonstrated strong oral, written, and/or visual communication skills.
4. Proven problem-solving ability.
5. Bachelor’s degree in User Experience Design, Human-Computer Interaction, Information Architecture, etc. OR equivalent work experience.
6. Proven interpersonal savvy when collaborating with a variety of business and IT peer and leader levels.
7. Demonstrated ability to plan endeavors of moderate size and/or complexity.
8. Proven ability to learn new subject matter quickly, in both business and technical arenas.
9. Demonstrated organizational skills that permit agile movement between assignments and the ability to multitask.
10. Ability to effectively produce results in a fast-paced and highly technical team environment.
11. Property and casualty (P&C) insurance or analogous product-specific business knowledge.
12. Experience executing any role within the SDLC (business systems analyst, application developer, tester, project manager, etc.).
13. Proficiency with Microsoft Office and other business design, research, and/or testing tools, e.g. Optimal Workshop Suite, Morae, Visio, Project, etc.
14. Valid driver’s license and a driving record that conforms to company standards.

Physical Requirements (specific to the role)

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Ability to work effectively in an office environment for 40+ hours per week (including sitting, standing and working on a computer for extended periods of time).
• Ability to respond to emergency service calls at any time outside of normally assigned work hours.
• Ability to communicate effectively in a collaborative work environment utilizing various technologies such as: telephone, computer, web, voice, teleconferencing, e-mail, etc.
• Ability to travel as required.

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Westfield offers a Total Rewards program that focuses on compensation, benefits and wellness, and includes perks like 401(k), pension plan, annual incentive, education reimbursement, flex-time, onsite fitness center and casual dress. Work-life balance, recognition, and learning and career development are all part of a rewarding career with Westfield Insurance.

To learn more about Westfield and the opportunities available, please visit us at www.westfieldinsurance.com

We are an equal opportunity employer/minority/female/disability/protected veteran.


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Published on 26-04-2017