Full-time User Researcher/Usability Researcher

at Hach (Anywhere)

User Researcher-HAC004042

About Us

Hach is a world leader in the manufacture and distribution of analytical instruments, test kits and reagents for testing the quality of water, aqueous solutions and air. Our products are designed specifically for quality, accuracy, and simplicity. Strengthened by our sister companies in the environmental industry worldwide, our goal for the future is to continue to provide customers with reliable instrumentation, accurately prepared reagents, proven methods, simplified procedures and outstanding technical support. We offer an environment that is team-centered, customer-driven, quality-focused, and growth-oriented. Working at Hach will provide you the opportunity for robust career development.

OUR MISSION: Ensure water quality for people around the world.

OUR VISION: We make water analysis better – faster, simpler, greener and more informative – via unsurpassed customer partnerships, the most knowledgeable experts, and reliable, easy-to-use products


Description

Position Summary:
Success in the UX User Research role requires the ability to plan, design, facilitate, analyze and report product usability throughout our development process to provide the user insight needed for product definition and design. The primary focus of this role is on usability testing. We are looking for a candidate that thrives in a collaborative, user-centered and data driven environment.

Essential Functions:
Act as an independent voice of the user during all phases of a development project
Plan, design and conduct usability testing sessions to support the design and development of water analysis products and solutions
Quickly and effectively collect, analyze and communicate usability data to product owners, engineers, developers and the UX team
Provide Usability heuristic evaluations on UI design solutions
Create, maintain and report usability metrics across multiple projects and products
Work with usability agencies and maintain day-to-day activities to make sure schedules and key deliverables are met
Participate in a kaizen culture for continuous improvement and collective thinking
Build and maintain relationships with key users and customers to provide user-focused insights throughout the design process
Schedule and facilitate onsite and remote usability tests in our In-House Usability Lab
Create templates and training materials to train development team members to support usability testing sessions


Qualifications
Education, Background and Skill Requirements
3 or more years of experience with User-centered Usability Testing Practices
Facilitation experience with examples of techniques and portfolio that includes examples of business outcomes from research and testing
Proficiency in qualitative and quantitative data analysis, remote testing, eye tracking, testing mobile interfaces, card sorting, survey evaluation, A/B and multivariate testing, and heuristic evaluations.
Experience with user interface design patterns and standard User-Centered Design methodologies
Experience working in an iterative and collaborative Agile team environment
Willing to travel domestic and internationally for customer site visits and usability testing
Working knowledge of usability testing tools such as Morae, Camtasia, and other usability testing software packages
Detail oriented and organized
Exceptional communication and interpersonal skills
Self-motivated and advocate for our customers
Experience with statistical analysis is preferred
Usability video editing experience

Experience working with remote or distributed teams. Global project development experience is preferred


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Published on 12-05-2017