Full-time UX Researcher

at Intelex Technologies in Toronto, ON, Canada

Position Overview

At Intelex, we know UX is a competitive differentiator and are fully committed to doing it right, starting with UX Research.

This position encompasses all elements of UX Research done right, both qualitatively and quantitatively. Starting with discovery through ethnographic field research, focus groups, click-path and heat-map analytics, and moving to verification in usability testing and related UX testing.

The UX Researcher not only informs the design of an appealing, intuitive, and social UI, but also drives product innovation through customer conversations, observation, analysis, and testing.

Responsibilities and Deliverables

The UX Researcher is competent in doing the following:

Research

Execute both qualitative and quantitative UX research activities.
Promote, organize, script, facilitate, and document UX research and testing activities such as user interviews, job shadowing and ethnography, usability testing, card sorting, etc.
Review and report analytics data for web and mobile using tools like Google Analytics, New Relic, Flurry, Mixpanel, for unstructured analysis and A/B tests.
Analyze click paths and user flows to derive insights that will deliver improved user adoption, engagement, retention, and referral.
Report research results to stakeholders in an unbiased but persuasive manner.
Complete competitive and comparative analysis based on advanced web and database searches.
Articulate and communicate evidence-based research methodology rationale based on HCI, social science, and data research best practises.
Design & Architecture

Inform UX design for user adoption, engagement, retention, and referral in an online collaboration platform that leverages social network effects.
Inform the design of an engaging experience for a software space that integrates information discovery, data analysis, and collaborative task completion.
Participate in the development of information hierarchies and structures for a large information space that align with user models, convey information scent, and facilitate information retrieval and understanding.
Suggest useful and meaningful UI text for menus, dialogs, error messages.
Understand and apply UX heuristics and best practises.
Review designs and provide feedback and guidance to other team members.
Strategy

Document and maintain UX research processes.
Contribute to business-driven UX strategy development and promotion.
Contribute to UX process development and integration with product and engineering processes.
Organizational Alignment

Reports to the Director of User Experience with executive support of the Chief Product Officer.
Partners with internal stakeholders in product, engineering, sales, services, and marketing to complete projects and deliver innovative products.
Qualifications

Skills & Work Traits

High curiosity balanced with pragmatic, results-focused prioritization
Expert listening and interviewing skills.
Excellent English writing skills.
An ability to identify business problems and derive potential solutions from UX research.
Proactive time management skills and the ability to meet deadlines.
Comfortable flowing with change and provoking it when needed.
Technical Competencies

Expert competency in spreadsheet data analysis.
Familiarity with UX prototyping tools like Photoshop, Invision, Balsamic, Sketch, etc. an asset.
Familiarity with HTML, CSS, JavaScript an asset.
Experience

Experience in measuring user adoption, engagement, and retention a strong asset.
1 – 5 years in a UX role.
Experience working with Scrum or other Agile teams an asset.
Education

Bachelor’s degree, diploma, or post-secondary training in a UX-research related area such as social science, psychology, anthropology, library science, computer science, or HCI.
Master’s in UX an asset.
Company Overview

With more than 1000 clients and one million users, Intelex Technologies Inc. is a global leader in Environmental, Health, Safety (EHS) and Quality management software. Since 1992 its scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g. ISO 9001, ISO 14001 and OHSAS 18001) and regulatory requirements. Intelex is one of Canada’s most highly awarded and fastest-growing tech companies and has been named one of Canada’s Most Admired Corporate Culture, Best Managed Companies in Canada, one of the fastest growing companies in PROFIT Magazine, as well as one of the country’s top employers by Aon Hewitt and Best Small and Medium Employers. For more information, visit www.intelex.com


To apply, please visit http://grnh.se/w8uoyq1


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Published on 27-07-2017